Return & Refund Policy

Last updated: May 2026

At Summit Warehouse Co, we want you to feel confident when shopping with us. If you experience any issues with your order, please review our return and refund policy below.

Return Eligibility

Customers may request a return within:

• 30 days of receiving their order

To be eligible for a return:

• the item must be unused,
• in its original condition,
• and in its original packaging where possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• your order number,
• a description of the issue,
• and clear photos of the item.

If the issue is confirmed, we will provide a replacement or refund at no additional cost to you.

For damaged or incorrect items:

• return shipping costs will be covered by Summit Warehouse Co where applicable.

Change of Mind Returns

If you are not satisfied with your purchase and wish to return the item for reasons unrelated to damage or defects:

• customers are responsible for return shipping costs,
• and original shipping fees are non-refundable.

Returned items must meet the return eligibility conditions listed above.

Non-Returnable Items

We do not accept returns for:

• used products,
• items damaged through misuse,
• or items returned outside the return window.

Refund Processing

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are typically processed within:

• 5–10 business days

Refunds will be issued to the original payment method used during checkout.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Address: 20 Grange Avenue, Hobart, Tasmania, 7053, Australia
E-Mail: support@summitwarehouseco.com
Contact Form: https://summitwarehouseco.com/pages/contact
Phone: +61 427408834
Company Number: 95 623 411 654
Tax Number: 95 623 411 654
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.