Customer Support
Customer Support
Last updated: May 2026
At Summit Warehouse Co, customer satisfaction is important to us. Our support team is available to assist you with any questions regarding orders, shipping, returns, payments, or general enquiries.
How To Contact Us
You can contact our customer support team using any of the methods below:
Email Support
Contact Form
Customers may also reach out through our website contact form for assistance.
Customer Service Hours
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM – 5:00 PM (AEST)
- Saturday & Sunday: Closed
We aim to respond to all enquiries within:
- 24–48 business hours
Order Support
If you are contacting us regarding an order, please include:
- your order number,
- the email address used at checkout,
- and a brief description of your enquiry.
This helps us assist you more efficiently.
Shipping & Delivery Support
For shipping-related enquiries, tracking updates, or delivery concerns, please contact us and our team will do our best to assist you promptly.
Tracking information is typically sent via email once an order has been dispatched.
Returns & Refund Support
If you require assistance with a return, refund, or damaged item claim, please contact our support team with:
- your order details,
- clear photos (if applicable),
- and a description of the issue.
We will review your request and respond as soon as possible.
Business Information
Address: 20 Grange Avenue, Hobart, Tasmania, 7053, Australia
E-Mail: support@summitwarehouseco.com
Contact Form: https://summitwarehouseco.com/pages/contact
Phone: +61 427408834
Company Number: 95 623 411 654
Tax Number: 95 623 411 654
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.
Contact Information
Email: support@summitwarehouseco.com
We appreciate your support and thank you for shopping with Summit Warehouse Co.